Privacy Policy

Africanbook.shop is part of Gdcbusiness
Pa Pergamijndonk 78, 6218GW Maastricht, info@africanbook.shop
is responsible for the processing of personal data as shown in this privacy statement.

We handle the personal data that you provide to us in the context of your order with care. We only use these for processing your order and for our invoice administration. The data will not be used for advertising purposes. Selling the data to third parties is not an issue. For sending the books, a third party is usually used. The shipping receipts are stored for a maximum of 2 years (the current year and the previous year) in order to be able to prove delivery of the order.

Personal data that we process
We processand your personal data because you use our services and / or because you provide them to us yourself.

Below you will find an overview of the personal data that we process: – First and last name – Address details – Telephone number – E-mail address – Other personal data that you actively provide, for example by creating a profile on our website, in correspondence and by telephone.

We store this data for the duration that we have to keep our accounts in order to be able to show to the tax authorities.

No IP addresses and the like are stored. We make limited use of Google Analytics. This data is anonymised and will be stored for 26 months. No pixel has been placed on the website.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via africanbookshop.nl and we will delete this information.

The data is stored on the server of our webhoster and a copy on our own server for accounting purposes. The number of people who have access to this data is very limited. We have concluded a processing agreement with them. This processing agreement stipulates that one may not use and / or misuse this data, may not search and / or provide it to third parties.

For what purpose and on what basis we process personal data

We process your personal data for the following purposes:– Handling your payment– Sending our newsletter and/or advertising brochure– Being able to call or e-mail you if this is necessary to perform our services– Offering you the opportunity to create an account– To deliver goods and services to you

We have taken appropriate technical measures to protect personal data against loss or other forms of unlawful processing. These measures, including encryption by means of an SSL certificate, ensure a level of security that matches the data we process.

Automated decision-making

africanbook.shop does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, an employee of ours ).

Cookies, or similar techniques, that we use

We useand only technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. It also allows us to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

If you wish to exercise your right to object and/or to data portability or if you have other questions/comments about the data processing, please send a specified request to info@africanbookshop.nl.

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible, but in any case within four weeks.

We would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we protect personal data

Africanbookshop takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We use a secure website. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@africanbook.shop

Right of withdrawal

You have the legal right to register your order for return within 14 days of receipt. After registration you have 14 days to return the item (undamaged) to us, including all extras sent with it. The return costs are for your account. You will receive the purchase amount plus the shipping costs paid at the time of purchase within 14 days on the account number you specified.

Everything about the right of withdrawal and the form that must be completed for this can be found here: form-for-withdrawal
Please fill in this form in full and mail it to:

Retouradres:

Gdcbusiness

Pergamijndonk 78

6218 GW Maastricht / NL

info@africanbookshop.nl

Complaints

If you have a complaint, we find it very annoying. We would like to ask you to send an email first so that we can see together what went wrong and how we can solve it.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint has not yet been processed elsewhere, you are free to file your complaint via the platform of the European Union.

Shippingcosts and shipping time

Thank you for ordering a book from africanbook.shop . Here are some important things about shipping and possible returns.

Shipping costs

The contribution to the shipping costs is three euros per order. For this we send your order as a letterbox package or as a regular package. We pack it nicely and with care and send all kinds of nice extras to make receiving and unpacking even more fun.

Shipping time

We ship your order as soon as possible, often the same day. If the book has not yet been published, we will send it as soon as possible after the publication date. You will receive a track and trace when your package is packed.

Return

If you want to return the order (of course we hope not), you can. Make sure the book is not damaged. More about this can be found in the General Terms and Conditions.